Privacy and Data Policy

This Privacy Policy explains how Lucky Block collects, uses and protects personal information when you register, play or otherwise interact with our site from the United Kingdom. We take your privacy seriously and set out below what data we gather, why we need it and how you can manage your information.

Types of data we collect

We collect information necessary to operate accounts, process payments and maintain security. This includes personal details you provide directly and technical or transactional data generated while you use our services.

Personal data

Personal data may include your name, date of birth, email address, phone number, postal address and identity documents provided during verification. We also hold account credentials, communication history and any preferences you set in your account.

Technical data

Technical data covers device and connection information such as IP address, browser type, operating system, device identifiers, location data where permitted and usage data about how you interact with our site. We use this to improve performance and protect accounts.

Transactional data

Transactional data includes payment and wallet details, deposit and withdrawal records, bet and play history, bonuses applied and other financial activity linked to your account. We keep records to process payments and comply with legal or security checks.

How we use your information

We use data to provide and manage your account, process deposits and withdrawals, deliver customer support, verify identity and prevent fraud. Aggregated or anonymised data may be used to analyse trends and improve our services. Where we send marketing messages, these are based on your preferences and any consent you have given, and you can opt out at any time.

Data protection practices

We implement security measures such as encryption, access controls and monitoring to protect personal information. Access to personal data is limited to authorised staff and contracted service providers who require it to perform services on our behalf. We retain data only as long as necessary for operational, legal or regulatory purposes and delete or anonymise it when no longer needed.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, to remember preferences, to measure site performance and to show relevant content. You can manage cookie preferences through your browser settings or via the cookie controls on our site. Third-party analytics and advertising partners may also set cookies subject to their own policies.

User rights

You have rights to access the personal data we hold about you, request corrections, request deletion in certain circumstances and object to or restrict processing. You can also request a copy of your data in a commonly used format. To exercise these rights, contact our support team using the details below.

Access, correction and deletion

To request access, correction or deletion of your personal data please email [email protected] or use the account settings where available. We will confirm receipt and respond within a reasonable time. We may need to verify your identity before fulfilling certain requests to protect your account.

Information sharing and third parties

We share personal data with service providers who help operate our services, such as payment processors, identity verification providers, hosting and analytics partners. We may also disclose information when required by law or to investigate fraud or other unlawful activity. Any third parties we use are contractually required to protect your information.

Privacy policy updates

We may update this policy from time to time. Any material changes will be posted on our site and, where appropriate, we will notify you by email or account message. Please check this page regularly to stay informed about how we protect your information.