Lucky Block Casino Terms of Use

This page sets out the terms and conditions that govern your use of Lucky Block. It explains our relationship with users, the rules for account use and activity, and the main operational points you need to know when playing or placing bets. By registering an account you agree to these terms and any updates we publish here.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. Keep your login details secure and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where fraud, abuse or breach of these terms is suspected.

Verification and limits

We may require identity verification at any time, including documents to confirm name, address and payment ownership. Verification is required for withdrawals above certain thresholds and where required by our checks. Personal limits - for deposits, losses and session time - can be set in your account and adjustments to increases may be subject to cooling-off periods.

Eligibility requirements

To open an account you must be at least 18 years old and located in a jurisdiction where our services are permitted. You must provide accurate and up-to-date information. Only one account per person, household or payment method is allowed. Accounts found to be duplicates or created to abuse offers will be closed and any funds may be withheld.

Acceptable platform use

Use of the site must be lawful and in accordance with these terms. You must not attempt to manipulate games, place bets in a manner intended to exploit promotional offers, or use automated means to interact with our services. Unauthorised access, transmission of harmful content or activity that interferes with other users is prohibited.

General bonus and promotion rules

Promotions are subject to specific terms that will be published with each offer. Generally, bonus funds are subject to wagering requirements, contribution percentages by game and maximum bet restrictions while wagering. Only one active bonus may apply where stated. We reserve the right to refuse, reclaim or withhold bonuses and winnings where abuse, fraud or non-compliance is suspected.

Deposits and withdrawals

Deposits must originate from payment methods in your name. Withdrawals are paid to verified accounts only and may be subject to additional checks. We may place reasonable limits on withdrawal amounts or stage large payments to manage security and liquidity. Network or transaction fees applied by third parties are your responsibility.

Dispute resolution

If you have a complaint, contact our support team in the first instance. We aim to resolve disputes promptly and fairly. If we cannot agree a resolution, you may be advised of available external dispute routes where applicable. Keeping records of relevant communications and transactions will help speed up any review.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on this page and notified to active account holders where practicable. Continued use of the site after changes means you accept the revised terms. For support contact [email protected].